"rude registrar"

About: Queen Elizabeth Hospital Birmingham

Went to A&E following a spinal operation on Monday 12th because my pain had worsened had had new symptoms . Triage sister was marvellous very professional and helpful got me through straight away . The nursing Auxillary who did my ops was again fantastic very informative and helpful ,the general A& E doctor was great listened to me and treated me with respect . Along came the registrar, the rudest person I have ever met . They would not listen to me kept speaking over me ,did not treat me with dignity or respect and kept raising their voice . Anything I was trying to tell them was dismissed . To cut a long story short they sent me home in as much pain as I was before my operation and the operation should have cured this .i was very upset and very worried because nothing was done to help me . I am still in agony but too scared to come back . This person needs a lesson in cares ,compassion ,accountability,respect ,enthusiasm ,and sympathy.

Story from NHS Choices

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Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback on your experience in the Emergency Department at Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. Thank you for your kind words about the Emergency Department nursing and medical staff. We are delighted that you had such a positive experience. Your comments have been passed onto the senior staff responsible for this service; they will ensure your feedback is shared with their team members. We are very concerned however to hear about the experience you had whilst being assessed by the Neurosurgical doctor. We expect our staff to treat everybody with dignity and respect, showing compassion and care in all their interactions with patients. We are very sorry that this was not your experience. Your feedback has been shared with the senior management team responsible for Neurosurgery who are keen to fully address your concerns. To help us do this we would be very grateful if you would contact us and give us further details. We are also keen to ensure that you have the opportunity to discuss your current health concerns with the appropriate medical team. Please make contact via our Patient Advice and Liaison Service (PALS) team who will make the necessary arrangements. PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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