About: Princess Royal University Hospital (Orpington) Princess Royal University Hospital (Orpington) Orpington BR6 8ND
Posted by g**********l
I had surgery at the PRUH on April 9th. A senior registrar disclosed I had a significant problem when I was barely conscious. I needed an ultrasound which was booked for the following day. No porter came to collect me so the staff arranged for a porter. We arrived in Radiology to fin out it had been `cancelled` by a porter. There was no attempt made by the radiology staff to do anything. On return to the ward and after several unsuccessful attempts by staff to contact the department, I went down myself to speak to the Head of Department. The radiology staff were dismissive and told me `sit over there` When I said I would rather stand, her response was to do as I liked! I did get my scan and that was followed a few weeks later by a CT scan. I was told that |I couldn't be told the results myself but that I would have to get my GP to request them. I find this bizarre that I do not get any respect and no one cares when I get the information that I need. Yesterday I was telephoned at home by the gynae.nurse sp[ecialist who asked me to attend for a MRI scan and bloods. When I asked why, she told me it was for "tumour markers" I don't know where the cancer is and my follow up appointment is not until June which is very unsatisfactory. I did manage to ring the department and ask them to fax a copy to my GP but wonder whether this would have been done automatically or not. All in all I will have waited 18months for surgery and 2 months for a firm diagnosis. I feel there is a marked lack of respect. I need to organize my life especially if it is to be shortened and I need information quickly and efficiently. I now have the situation that I have tell one of my sons who is away on holiday that I need further treatment and have no detailed information to hand. It is verging on cruelty to leave patients without information. I intend to ring on Monday and request some proper information and hope I wont be fobbed off anymore. By the way the drop down isn't accurate on your headers. I was in a surgical ward but not for a breast operation.