"Charles Clifford Revisited"

About: Charles Clifford Dental Hospital

I posted a negative review a few weeks ago which centred on the administrative issue of letters from referring medical staff being severely delayed before consideration and the impact this was having on me, given that I could barely eat. My review prompted action,. and I have now visited the hospital, been treated to exemplary service by both medical and nursing staff, and the course of action and revised drugs prescribed are already making things much better for me... I am most grateful to the staff... a really good bunch of people, and to the person who picked up my phone call and took action when you posted your response to my review... I feel, however, that there is still an underlying administrative problem in dealing with communications to and from external agencies. The problem does not appear to lie with the medical staff, but with the system which processes letters - both in and out.

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Response from Senior Patient Partnership Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

Dear Lincoln Poster

Thank you for taking the time to give us your comments on your experience at Charles Clifford Dental Hospital. I am pleased to hear that the actions taken have improved your experience. Staff always welcome feedback and I will ensure that your feedback is passed on to the relevant members of staff.

I hope you continue to make a good recovery following your treatment.

Thank you again