About: Queen's Hospital, Burton Upon Trent

I attended ear nose and throat clinic today as my doctor sent me as a casualty, having been in increasing pain for 3 weeks, my doctor examined me with a glove down my throat and found it to be tender between my ear and my throat, his notes said my ear was clear but that I needed to see a specialist as the pain was waking me in the night and ibuprofen and paracetamol were not working I am also taking penicillin which has no effect. I saw someone at clinic I was in extreme pain she said I had a clear ear and throat and she didn't know what was wrong and did I have a migraine or bad teeth or was I under stress ? Then she went to consult a specialist who didn't see me but who said I should be prescribed amitripcalin ? I refused this as I know it is a tranquilliser and addictive, she then suggested co- code mol and suggested I went back to my doctor if no better and maybe I would be sent to neurology clinic ? I am still in pain and I found them to be condescending .

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Response from Queen's Hospital, Burton Upon Trent

Thank you for your comments. We are sorry that your patient experience did not meet with your approval. We will forward your comments on to the Ear, Nose & Throat department so that they are aware of the feedback you have provided. We would also advise you to contact our Patient Advice and Liaison Service (PALS) by telephone 01283 593110 or email pals@burtonft.nhs.uk so that they can investigate any issues further.