"wish i could afford to go private!"

About: Barnet Hospital

Not usually one to complain but here we go. Turned up for appointment today at just before 9am for a 9.15 appt. Receptionist checked me in and i sat down with my 2yr old and waited until 9.45 until someone came and told me that my appt was cancelled as consultant wasn't coming in (for whatever reason, couldn't be bothered to ask). So after having to keep my son entertained for that period i was told i would receive a call later to book another appt for a replacement clinic that had been arranged for the coming sunday. 4.30pm rolls round and no call so i chase them myself, only to be told that at shift change over the new staff wasn't made aware of the situation. As it was first appt they couldn't book me a new appointment (helpful to be told this now) and that i had to call central appointments. So i called central appointments only to be told that the dermatology department hadn't removed my 'check in' status so the lady couldn't re-book my appointment. Luckily she has emailed the dermatology dep' asking for then to call me and arrange this new appointment. So now i've got to wait for a phone call which won't be until next week (and will probably never happen) to book an appointment for a day when i will be working. And to top it off i work for the nhs. Service at its best

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Response from Barnet Hospital

Thank you for taking the time and trouble to write and share your concerns regarding your experience of the Dermatology Service, at Barnet Hospital. I am sorry that your experience was not a more positive one and I offer my sincere apologies for the considerable inconvenience caused. I notice that your response is anonymous and, therefore, should you wish us to investigate your experience further then please do contact our Patient, Advice and Liaison Team (PALS) by email at bcfpals@nhs.net or by telephone on 0208 216 4924.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful