"The good, the bad and the ugly."

About: Churchill Hospital

I have attended the urology department at the Churchill for a prostate biopsy, flow rate, and two consultant assessments for my condition over the last year. The quality of service has been good - staff at reception and the doctors and nurses have been polite and helpful and have given me sufficient information. I feel that The place itself is pleasant and clean and there's a car park just outside. However, the communication is terrible. Three weeks after seeing the consultant I have had no communication, nor has my GP. Apparently the consultant's notes get sent to India to be typed up, then back to the Churchill, then over to the JR for printing and posting second class to my home address and to the GP. No word on the PSA test (from 3 weeks ago) or the flow rate test from the last week. Madness. I spoke to the secretary there today, and she is emailing me over the report, without any problem. In fact, as I am writing this, the letter has arrived. Suggestion: the consultant writes up his note at the time, copies it into an email, and then sends it to the GP and copies in the patient (if they have email). Now read the letter: I still have no results from the PSA test and the flow rate test, so I need to call them again....sigh.

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Response from Churchill Hospital

Thank you for your comments regarding communication. I am very sorry that your experience of communication with the Urology team is not of a standard you could expect. We would be very happy to forward your comments onto the relevant manager and assist you in any way possible. If you would like us to do this, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01865 235855 or at palsch@ouh.nhs.uk.

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