"Critical care ward"

About: Charing Cross Hospital

I can not thank this ward enough for their effort, time and care for my brother. Our world had been turned upside down suddenly and the kind people that worked in critical care always tried to help and support us in such a difficult time. The work they do is amazing and they are constantly on the go but nothing is ever too much. My brother still has a long way to go but I will always remember the care you put in and gave him. All of the staff were excellent and I can not fault them in all they do. Since moving from this ward we have had some bad experiences within Charing Cross I am afraid but the critical care ward is defiantly one to be very proud of.

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Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is pleased to receive your feedback. Thank you for taking the time to share your kind appreciation for the care your brother received in the critical care unit at Charing Cross. We are sorry that the care on other wards has been unsatisfactory and hope that you will raise your concerns with our PALS Team so they can be investigated and addressed pals@imperial.nhs.uk

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