"delay delay dealy"

About: Cumberland Infirmary

I had an appointment in ophthalmology for 10.30 a.m.. (This had involved leaving home soon after nine o'clock, and organising a carer to come and be with my husband, who has dementia. They knew this, in the hospital.) At almost midday I asked how much longer it would be, as I knew our carer could not stay, I had only booked her for three hours.) I was told 'not long now'. At 12 .15 I had to leave, nothing done. Then an hour's drive home, and found carer polite but frantic, husband anxious and distressed. Now they have phoned me and say I shall have to be seen 'in theatre' (WHY? What's gone wrong?) and must travel to Carlisle again before that for a 'pre-assessment'. Two more long expensive days, and why in theatre? I did ask on the phone, but the woman telephoning was quite brusque and unhelpful.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Cumberland Infirmary

I am so sorry to hear of this experience and must apologise that it was so unsatisfactory and frustrating for you and your husband, this is not the standard of care that we aim to achieve. We would like to learn more about what happened on the day and would welcome you to get in touch with our Patient Advice and Liaison Service (PALS) team at the Cumberland Infirmary in order that we can respond specifically about yor husband's case. You can reach the PALS team on 01228 814008 between 8.30am and 4.30pm Monday to Friday, or by sending us an email to PALSCIC@ncuh.nhs.uk. With best wishes Alison Patient Experience

  • {{helpful}} of {{total()}} people think this response is helpful