"shocking care of 96 yr old lady"

About: Royal Cornwall Hospital (Treliske)

96 yr old mother in law taken into trelliske by ambulance. Daughter called and met ambulance at hospital. after 18 hours eventually moved to trauma ward. Daughter went home, when she went back to see mother, she had been moved to the oncology ward but staff failed to notify daughter. Mother in law spent 2 weeks in the oncology ward and did not see a medical doctor, when family asked to see medical doctor, staff paged for one but was told that doctor would not attend. Today daughter could not manage afternoon visiting for the first time, she was called by a neighbour of mother who was visiting a relative in Newquay cottage hospital, to say that did daughter know that mother was in Newquay. Daughter droped what she was doing at arrived at the hospital late afternoon to find mother very distraught and was told that mother had been transferred from Trelliske at about midnight last night. No one had the decency to phone daughter to let her know mother had been transferred

Story from NHS Choices

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Response from Royal Cornwall Hospital (Treliske)

Really sorry to read of the breakdown in communication that seems to have occurred. If you would like us to look into this and respond directly, please contact our Patient Advice and Liaison Team who will be happy to help - pals.service@rcht.cornwall.nhs.uk

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