"Refused treatment! Joke!"

About: Royal Liverpool University Dental Hospital

At the time, I was not registered with a dentist after recently moving address. After suffering with severe tooth and terrible face ache for well over a week, I was advised to visit the Dental Hospital. Confirmed no appointment needed, turn up early enough I would be treated. Family and friends confirmed this. Even a review on here reflects this. I arrived at 7am and waited in absolute agony for an hour and a half. I thought it will be worth it in the end as this pain would be taken away. I completed the slip I was provided and a matter of minutes I was invited to triage. I was there for less than a minute and ushered out the door with a leaflet, tears flowing due to the sheer pain and the fact I wasn't going to be seen or treated. I was absolutely appalled by the way I was treated and spoken to, because I wasn't "overly" swollen and had no visible bleeding. Yet to not even be examined to see what the issue was. The same day, I was able to make an emergency appointment with a local dentist. Within the hour of the appointment being made, a broken wisdom tooth was extracted and I was invited to register. Which I have now done and arranged an appointment for a further check up. As a result of all this, I have lost a day's pay. In the first instance if I wasn't refused treatment I could have returned to work and not lost any pay. Absolutely disgusted. Everyone who I have shared my experience with cannot comprehend why I was refused. Second in line, face slightly swollen and visibly in agony, yet I as a tax payer was refused treatment.

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Response from Royal Liverpool University Dental Hospital

Thank you for your comment. We are sorry to hear that you didn't have a good experience with us. We'd really like to speak to you so we can find out more and investigate. If you would like to contact the PALs team, they will be able to help. You can contact them by phoning 0151 706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265. We hope to hear from you. Thanks.