"Blood test time."

About: Hythe Hospital

I am having to have blood tests due to recent illness. The first time I went was 09:15 , the waiting room was packed, I was number 83 and they were only on 22, plus appointments. I waited over hour. When I asked the venesector what was the best time to come she suggested 12:30. The next blood test I attended was approx 12:30, although still busy as there was only one venesector. On Monday I again attended for a blood test, I got there at 12:15. The waiting room was packed, I went to get a ticket, however there were none left, and there was a hand written notice to say once all the tickets are gone there will be no more blood test for that day. This is not good enough, I ended up not having a blood test of which was important due to my blood levels and medication. Either a service is provided for the local community or not. It is important that the service keeps up the demand, but clearly at present this is not happening. There needs to more people employed and trained in taking bloods. Regards

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Response from Hythe Hospital

Thank you for taking the time and trouble to bring to the Trust’s attention, the challenges that you have faced at the phlebotomy (blood taking) service at Hythe Hospital. There has been an increased demand from patients attending the service, due primarily to patients choosing to attend Hythe after it changed to a walk in service, in preference to attending other local sites. The Trust acknowledges that there has been a considerable amount of disruption and frustration for patients as they have had to wait long periods to have their bloods taken and the Trust would like to apologise for this. This service is being discussed with the relevant managers however, If you would like to discuss your experience further please contact Complaints and PALS on 02380 874065. Kind regards Complaints and PALS

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