"I was referred to A&E on December ..."

About: The Whittington Hospital

(as the patient),

What I liked

I was referred to A&E on December 23rd 2008 by my doctor, as I had had a persistant headache and stabbing pains in my eyes for a number of days. Anyway, I was seen so quickly I couldn't believe it. All of the staff went out of their way to be courteous and check that I was ok. And I never felt forgotten about or neglected. The toilets I used were clean and the waiting area, although undergoing renovation, is much improved compared to a few years back when I accompanied a relative to A&E. In the end, after lots of tests, a drip and painkillers I was allowed to go home. But I was consulted about this all the way.

What could be improved

I couldn't fault the experience to be honest.

Anything else?

The staff really must be commended for the brilliant service they provided.

Story from NHS Choices

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Response from The Whittington Hospital

Thank you so much for your comments about our emergency department. We are delighted that the care you received was so good and that you found it had much improved.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful