"It was so quick and efficient! ..."

About: Southampton General Hospital

(as the patient),

What I liked

It was so quick and efficient! I came in for my gall bladder to be removed and it was all done in one day, so I didn't have to stay overnight. The nurses were really friendly and took excellent care of me. I felt informed about what was going on and felt really relaxed and comfortable. The consultant even combined my keyhole surgery with taking a liver biopsy, so I didn't have to come in to the hospital again.

What could be improved

The patient information leaflet I was given was a bit of photocopied paper and although the information was correct, which was the important thing, the presentation could have been better. That's just a small nitpick though.

Anything else?

Mainly I'd just like to thank the nurses for being so friendly and putting me at ease.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Southampton General Hospital

Matthew: Thank you for your feedback. Your comments about the patient information leaflet have been passed to the Communications team and Patient Information Project Manager.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful