"Care and advice was excellent but long wait for appointment"

About: Norfolk Community Health and Care NHS Trust / Community physiotherapy

(as the patient),

Care and advice was excellent when I eventually received an appointment.

My issue is the long wait. When you have a worrying problem, are in pain and are given disturbing advice, 7-10 days is long enough without professional help.

Appointments should go back to being made by physiotherapy departments and not from an office!

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Response from Patient Experience Project Support Officer, Norfolk Community Health and Care NHS Trust

Dear Pale200

Thank you very much for taking the time to tell us of your experience of our physiotherapy service. We are delighted to hear that your received excellent care and advice.

We are sorry to learn that you felt you had a long wait to be seen and can assure you that your comments have been passed to the relevant people so we can review our processes to see how we can improve them.

Thank you for bringing this matter to our attention.

Kind regards


Response from Zita Hipperson, Patient Experience Project Support Officer, Norfolk Community Health and Care NHS Trust

Good Morning and may I also take this oppourtunity to thank you for your comments regarding your experience at Community Physiotherapy. I am part of the Patient Experience Team and we are looking to run a Out-Patient Physiotherapy and Ocupational Therapy Focus Group. The Focus Group will take place at Norfolk Community Hospital, Bowthorpe Road, Norwich, NR2 3TU in the Puffin Room on Thursday 5th February 2015 starting at 10.30am until 12.30. We will provide refreshments, car parking and reimburse your travel expenses.

As a recent patient of one of these services and someone who has taken the time to comment on these we greatly value your opinions and ideas, which can help to shape our service improvement.

If you would like to take part please could you respond to this message, if you are unable to attend but have any suggestions/comments regarding the service we would like to hear from you and would like to thank you for taking the time to read this.

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