"Bad follow up"
About: The Royal Victoria Infirmary The Royal Victoria Infirmary Newcastle Upon Tyne NE1 4LP
Posted by Anonymous
I recently had an appointment with a Neuro surgeon regarding on going spinal problems. I have to say my neuro surgeon is one of the best as I have had a few back surgeries done by him in the last year. He is a fantastic surgeon and a lovely man My complaint is .My surgeon told me on the Thursday I was there He would be discussing what he was intending to do with my back problem with his collegues on the Friday and he would get his secretary to ring me on the Monday to let me know what was to happen .I did not get a phone call.... I did ring the secretary myself later in the day but all I got was an aswering machine...I rang again today (Tuesday) and got answering machine again saying the secretary would not be in till Thursday.This is not the first time I have had this problem .In fact it has happened on several occasions which has delayed my surgeries for a long timeand left me in severe pain ...Surely when one secretary is off someone else will be there to see to things.I am so annoyed x