"Kind, thorough care at A&E"

About: Bradford Royal Infirmary

I was taken to A&E after a fall, and was impressed by the kind, caring, and thorough care I received. There was a bit of a wait but given how busy it was and that my problem was not serious, I thought this was acceptable. I do think the waiting area badly needs an upgrade as it is cold and uncomfortable, and this makes the waiting much less bearable. Both Drs and nurses gave me excellent information about what was happening and what to look out for after going home. My pain level was checked when I was assessed and when I said the painkillers I had had were not really helping I was immediately offered stronger pain relief and this was provided immediately.

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Response from Bradford Royal Infirmary

Your comments are really appreciated and thank you for taking the time to post them. We always listen to people's experiences whether they are good or bad, it is important to listen to all feedback. The positive comments are lovely to hear and they will be shared with the appropriate teams. The comments about the environment will also be taken into account, we do appreciate that people often have to wait and if we can make the wait a more pleasant experience then we will make every effort to do this. Thank you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful