"14 months since referral, still waiting for..."

My wife was referred for treatment to Stoke Manderville Hospital,for orthodontics treatment,14 months ago,unfortunately because she uses a CPAP machine they referred her to John Radcliffe hospital,because it would mean staying overnight.After many many phone calls to find out when she was going to receive treatment.She was finally given an appointment on 17 April,unfortunately she had a bad cold and had to cancel,as she would`nt have been operated on with a cold.Now we are waiting again,and I fear we will be waiting forever again,as the consultants secretary does`nt seem to care.