"Some staffs were help full."

About: Royal Blackburn Hospital

(as the patient),

What I liked

Some staffs were help full.

What could be improved

My draughter (2.5 years old) had a fracture on the finger. We took her to Accrington A&E, where we received good care in reasonable time. We reached black burn hospital at around 6:00pm. Orthopaedic register came after 3 hours. Wound was opened and examined several time and got dresses around 11:45pm. We got bed at 12:30pm (there were empty bed in the ward). We have been told the operation will be on next day around 9:30am, but happened around 11:00am. On the day of discharge we waited 6hours for medicine from pharmacy!!. It looked like there a lack of coordination between departments.

Anything else?

The processes need to be coordinated and hospital management, process controls & measures require improvement

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››