"Correction to previous review."

About: Queen's Hospital (Romford)

I wish to add to my previous review of this morning Monday 12th May 2013. I would like to point out that the treatment that I received from the Drs,Consultants and the Surgeon of the Maxillo-Facial Surgery of The Queens Hospital. Romford has been highly skilled, caring and professional of the highest degree. The point that I was trying to make was, that they are being badly let down by the offhand brusque and slipshod way in which clerical staff seem to carry out their duties, almost as if they are doing you a favour.

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Response from Queen's Hospital

Thank you for commenting on NHS Choices. I imagine this has been a stressful time for you, and I am very sorry that you have had to wait a long time for your follow-up appointment and for it then to be consequently cancelled. I’m pleased that you feel you have received great care from our staff, but you are right to have brought this to our attention. For me to be able to look into this further, I will require more information from you. Please contact me through our PALS team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk. Yours sincerely, Stephen Burgess Medical Director

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