"Paeds ED"

About: Royal Hampshire County Hospital

Reception staff lovely. Triage nurse very child orientated, did everything to make my son feel at ease. Nurse Practitioner not child friendly, abrupt and rude to sibling aged 3.5 yrs . Did not appear happy in her position, made us feel as if we were time wasters. Being a Sister myself I was shocked to see someone in her position treating patients and family so appallingly,no compassion or care at all. Would be unlikely to use ED again would rather go to UHS as much more child friendly .

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Response from Royal Hampshire County Hospital

Thank you for taking the time to leave your comments. I am sorry that your experience did not meet the high standards we aim to provide. It is always good to receive feedback, positive or negative, so that we can shape and improve care for future patients. If you would like to discuss your experience further please contact our Customer Care team on 01256 486766, or email customercare@hhft.nhs.uk Mary Edwards Chief Executive Email: mary.edwards@hhft.nhs.uk

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