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Care Opinion

Pain Treatment

Posted By Brucey Boy

"Pain Treatment"

About: University Hospital Wishaw / Trauma & orthopaedics

(as the patient),

Last week I underwent major surgery ( Total Knee Replacement (L) ) at Wishaw General Hospital. It is well known that such an operation leaves the Patient with lots of pain in and around the surgical site. After the Operation I was closely monitored by a member the pain management team. On this occasion I received extremely good advise and the appropriate medication administered. The member of the team was a young Woman called Sharon Anderson who impressed me with her in depth knowledge of this vast subject. Well done Sharon.

All services were excellent, but there was a delay in the provision of medication on discharge.

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Responses

Response from Gillian McAuley, Chief of Nursing Services, University Hospital Wishaw, NHS Lanarkshire 9 years ago
Gillian McAuley
Chief of Nursing Services, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 13/05/2014 at 11:16
Published on Care Opinion at 11:24

picture of Gillian McAuley

Dear Brucey Boy,

Thank you for taking the time to share your positive experience, Sharon Anderson will be delighted to hear how impressed you were and I will pass on your comments to her.

I would be keen to understand the delay in your discharge medication in more detail, to allow us to improve services. I would be grateful if you could contact me on 01698 366002 to discuss this further.

I hope you have made a good recovery from your surgery.

Kind Regards,

Gillian Corbett

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Response from Gillian McAuley, Chief of Nursing Services, University Hospital Wishaw, NHS Lanarkshire 9 years ago
Gillian McAuley
Chief of Nursing Services, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 19/05/2014 at 11:41
Published on Care Opinion at 13:38

picture of Gillian McAuley

Dear Brucey Boy,

Thanks for making contact with me, nice to chat to you today and hear you are making a good recovery and how pleased you were with your care and treatment. As discussed I will look at our prescription turn around times as a way of making some improvements to our discharge experience.

Kind Regards,

Gillian Corbett

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Update posted by Brucey Boy (the patient)

It's Brucey Boy again.

Today I spoke on the telephone with Gillian Corbett relative to my recent experience at Wishaw General Hospital. I found Gillian to be a plain speaker with good communication skills. By plain speaking I mean she came across as one who has the ability to speak at any level.

My last message was to thank the pain management team but I would also wish to thank the nursing staff of ward 14 who,without exception, displayed total professionalism, caring and kindness to all patients. Patient care was undoubtedly their goal. I have had lots of experience with members of nursing Staff within the N.H.S and have nothing but praise for all of them. I get really frustrated when I hear people complaining about N.H.S service in Scotland, What do they require or expect I ask?.

Incidentally I have written to Senior Management at the Hospital expressing my thanks.

Regards

Brucey Boy.

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