"A and E department - head injury"

About: Blackpool Victoria Hospital

I had a light fall on my head Tuesday morning and since it happened my symptoms gradually got worse and I had an exam Wednesday morning which the head injury had affected. On the Thursday afternoon I rang my local walk in centre who insisted I went to the A and E department at Blackpool Vic to be checked out. I had to wait 3 hours however I didn't mind because the waiting room was very busy and there was people who seemingly had bad conditions too. My mum went and asked for some paracetamol as the pain was getting worse and she was told by a very nice doctor that I'd be next and he'd give me the paracetamols then. 7 people later we were finally called in and seen by the same doctor that my mum had spoke to previously regarding the paracetamols. He was a really nice doctor however he was touching my feet and arms and never once asked about my head which was in horrific pain. The previous doctor who signed me in said I should tell the doctor if my symptoms get worse and If I encounter any weakness in any limbs or sickness, however telling te doctor tees problems, he didn't seem to care. The doctor was a nice man however I was dissapointed that they did more checks to ensure I was in full health especially as I'm currently doing exams. A week later and I still have all the symptoms and the constant sharp headache-what a waste of time.

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Response from Paul Jebb, Assistant Director of Nursing (patient experience), Clinical Governance, Blackpool Teaching Hospitals NHS Foundation Trust

picture of Paul Jebb

Thank you for taking the time to leave feedback on your treatment at Blackpool Victoria Hospital.

I am sorry that you feel that your visit to our Emergency Department was a waste of time and that you were disappointed by the checks the Doctor conducted. If a patient visits the department with a head injury it is standard practice for medical staff to examine the patients feet and arms to check for any limb weakness, as sometimes this can be symptomatic of a stroke. The doctor involved in your care should have informed you of why he was doing these checks.

I will be passing your comments onto those involved in your care as your story clearly illustrates how poor (or lack of) communication can impact not only on a patients care and care decisions but on how this makes you feel as a patient not knowing what is happening.

I am sorry that you aren’t feeling any better and would advise you visit your GP if you are still experiencing discomfort following your fall.

With best wishes for the future and in your exams.

Paul Jebb

Assistant Director of Nursing - Patient Experience

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