"struggled to get a follow up appointment after..."

About: Royal Preston Hospital

I made a complaint about endoscopies at the end of February and requested a different consultant for a follow-up appointment. I was experiencing chronic pain since the endoscopy and informed them of this. For weeks I got a lip service - assurances that I would get an appointment with a different physician- but nothing actually happened. First I was told that my original follow-up in April be kept but a different consultant assigned, and that this would be confirmed in a letter. No letter came, so I contacted the secretary to assure them that without a letter I'm not coming to the April appointment (after the endoscopy I'm not so trusting). So then I was told that April appointment was cancelled and I would get another one with a locum. I made another complaint and eventually got an appointment with the locum in May. It took six weeks and at least six requests from me to achieve a follow up nearly three months after procedure. In the meantime I had to burden my GP with the post-endoscopy pain.

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Response from Royal Preston Hospital

Thank you for providing feedback about the care and treatment we provide. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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