"Priority is definitely not the patient..."
About: North Downs Hospital North Downs Hospital CR3 6DP
Posted by Anonymous
Went for a shoulder examination, went through the rigmarole of getting insurance confirmation and then making an appointment. Was given a 15 minute appointment which was OK but felt very rushed. Was given an x ray (which I explained I had already had) and ultrasound and then a diagnosis. The real issue came to then trying to get invoices to make sure I could get this paid for, the admin people were exceptionally unhelpful. Couldn't issue the invoices in time to get them paid (after nearly 6 weeks), gave me the run-around when it came to sorting it out and adopted a "how can I avoid helping you" attitude. If this was an NHS funded procedure there would be much more I could do in terms of following this up. In summary : Care - the same if not slightly worse than anything through the NHS (basically the same people – you pay to see them slightly more quickly), Service and help from staff: Very poor. Not worth paying for at all, our NHS may be the source of much complaining but if this is a window into what private healthcare looks like then we should be very thankful for what we have. Look elsewhere.