"I am an outpatient, and continue ..."

About: Campus for Ageing and Vitality

(as the patient),

What I liked

I am an outpatient, and continue to be a patient of I.D. Department. In addition, my partner was an in-patient on that particular unit last year. My primary 'like' is the way in which Doctors and Nursing staff treat me as a person. The care we have both received is second to none. A bonus is the fact that all the doctors who I have seen have had the time to talk about the problems and explain the care in plain english. Their manner is unhurried and kept focussed. This is a stark contrast to the GP surgery where you have a 10 minute slot to take history, diagnose, and treat. The nursing staff on this unit are caring, considerate, professional and come with a brilliant sense of humour. I was diagnosed with a rare infection just before Christmas. The doctor decided to run bloods for this disease just on an off-chance from something I said in a friendly chat - they came back positive. How about that for intuitiveness. This condition would otherwise have slipped through the net, and may have resulted in my health deterioriating. Just wonderful, they really are.

What could be improved

Nothing whatsoever.

Anything else?

Absolutely, A final point has to be a sad one at the outlook of NGT (Newcastle General Tesco).

I understand that progress has to be new build hospitals and improved NHS efficiency. However, it is still a sad day to see such a wonderful hospital disappear from our doorstep. For our family, it has featured so much in our lives. I was born at NGH, my grandparents saw their final days within its walls, my father received life-saving neurosurgery, and I too have had my 'run-ins'. I know many of the staff are sad too. Newcastle General will certainly remain as cherished memories for so many people - both the fabric of the buildings and the doctors, nurses and everyone else within.

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Response from Campus for Ageing and Vitality

Firstly, may we thank you for taking the time to place your comments about our hospital. It is always good to receive compliments about the service we provide. Your feedback has been forwarded to the staff of the department who are delighted to hear of your views.

With regard to your concerns about the General Hospital closure, the hospital has been a large part of the community in the west end of Newcastle since the mid to late 19th century and the time is right to bring about 21st century facilities.

In this regard ‘Transforming Newcastle Hospitals’ £300 million investment programme is a major building project which began in 2005. All of the acute hospital services are set to relocate from the Newcastle General Hospital site to brand new, state-of-the-art buildings which are nearing completion at the Freeman Hospital and Royal Victoria Infirmary (RVI).

The Newcastle General Hospital site will however continue to play an important role in health care. Plans include:

· Continuing provision of specialist health care for older people, mental health services and diabetes services on the site

· A brand new Walk-in medical care centre conveniently located on the Brighton Grove corner shall give direct access to a wide range of healthcare expertise including comprehensive diagnostic facilities and services for residents in Newcastle’s west end.

· A nutritional centre offering advice and education to the local and wider community

· Further development of the Institute for Ageing and Health in partnership with Newcastle University which is leading research on ageing and identifying ways in which we can all reach old age as healthily as possible.

We hope this information is useful – you will find more details of the Transforming Newcastle Hospitals project on our website at


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