"Damaged Shoulder Out Patients Visit"

About: Colchester General Hospital

Dear Nursing Staff, I recently injured my shoulder rather painfully. A very good friend took me tothe walk in center at the hospital for a blood test (unrelated to the injury) and she persuaded me to have the shoulder looked at while we were there so although (being in pain) I agreed, I was worried about how much of my friend's time I was wasting knowing how long hospital usually takes. However, I was very pleasantly surprised when my visit through outpatients, then x-ray and seeing a nurse practitioner as well, took barely any time at all! So fast was it that I hardly had time to talk to my friend at all. I was amazed! Thank you so much! Yours Fran Baker

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Response from Colchester General Hospital

Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We have a quarterly At Our Best Awards scheme which recognises staff achievements and thanks them for what they do. It has a team category, an individual and a volunteer category. You could enter the team/the person you were kind enough to write in about, by clicking here! http://www.surveymonkey.com/s/At_Our_Best_Awards The Care Quality Commission (CQC) want to know what people think about our services - good or bad. http://www.cqc.org.uk/public/get-involved/share-your-experience Could you also email the Colchester Gazette and ask them to publish a letter? Email is: gazette.letters@nqe.com Lastly, we ask people like you who support our hospital to show that support by becoming a member. Sign up here: http://bit.ly/1c0LPjY You’ll get our Mainstream magazine four times a year for free! And don’t forget, you could follow us on Twitter or “Like” us on our Facebook Pages. Many thanks

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