"I find the new system very impersonal....."
About: Royal Stoke University Hospital / Ophthalmology Royal Stoke University Hospital Ophthalmology ST4 7LN
Posted by Underdog4 (as ),
I accompanied my mum to an outpatient appointment after having a cataract removed and I have to say it felt more like a trip to Argos than a trip to the hospital. Given a number by the computer in the main entrance we made our way to the department and watched the screen for our number to be called expecting to hear "Go to collection bay B" and so were moved on to the next section. I thought in this modern world we were supposed to be looking to be "person centered" and we are to treat people as an" individual" not a faceless number. I found this just wrong even the local GP uses your name! Before anyone says "But there could be 3 Mr Smiths in the department. " Yes there could and a number could be provided also but a name really is a better way to address people rather than a number.
Regardless of that the nurses and the HCA's were lovely, very polite and kind.