"Staff nurses in Outpatients Department ..."

About: Robert Jones & Agnes Hunt Orthopaedic Hospital

(as the patient),

What I liked

Staff nurses in Outpatients Department are polite and helpful at all times.

Outpatient Department is clean and well designed, plenty of seating.

What could be improved

The Neurologist who did my Nerve Conduction Study/ EMG was almost an hour late and never bothered to appologise to his patients.

He was not very friendly and called me a "coward" just because I am not keen on needles! I felt that his comment was totally unnecessary and unprofessional and made me feel more nervous than before I saw him! I could not wait to get out of there!

He forced my leg in an upwards direction even though it was so painful when he inserted the needles and would not go upwards any further than I could move it.

He had absolutely no compassion for his patients and the procedure where he put the needles in and forced my leg/foot to move with his own hand was so painful, in fact the most painful thing I have had to go through with a doctor. It was total agony.

He did not insert the one needle correctly in the right place and it rubbed on my bone, making it excruciating to move my foot/leg for the EMG test.

He never bothered to wash his hands nor wear any gloves before inserting the EMG needles even though he is exposing himself and his patients to bodily fluids that could potentially be fatal. Not good for a professional. Very unprofessional and unhygienic, putting patients at risk.

He was not very thorough in the testing either.

I certainly would not recommend him and am considering having this procedure repeated somewhere else by another Neurologist as I am less than satisfied with his service he tried to provide but failed.

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Response from Robert Jones & Agnes Hunt Orthopaedic Hospital

Thank you for your comments and please accept our apologies for the delay in replying. Our aim is to provide high quality services for all our patients and we are disappointed that your experience has not met the standards we set.

In 2007, the Trust was named the best hospital in the country by its patients in the national Healthcare Commission Inpatient Survey. This is an achievement we are very proud of.

The Trust is committed to listening to patients and improving their experience here at the Orthopaedic and would welcome the opportunity to look into the issues you have raised and provide you with a full response.

If you would like to contact us to discuss your comments and concerns raised on this website you will find more information about how to make comments, compliments and complaints on our website at www.rjah.nhs.uk.