"Being an inpatient at Pine Cottage in Norwich"

About: Colman Hospital Norfolk & Norwich University Hospital / Trauma and Orthopaedics

(as the patient),

I am a below the knee right leg amputee. My leg was amputated in March 2014.

I was sent to the Pine cottages at the Colman's Hospital in Norwich for my rehabilitation. From the moment I arrived I was treated like royalty, the staff were just amazing and very caring for my needs. At the Norwich and Norfolk hospital one time I have waited for 25 minutes for a nurse to arrive, after I pressed the call button. At the Pine Cottages when I pressed my call button a nurse would be there within 30 seconds.

What is really the best thing is the Physiotherapy help that is available to make me stronger all over, so when I receive my prosthetic leg I will be ready to walk again like a normal person. I am still going to Physiotherapy today, but what was truly amazing is seeing all the people who have got there prosthetic legs and how normal they all looked and walked.

I really am truly grateful to Sue, Debby and the crew for getting me to this stage. I have two weeks to wait for my prosthetic leg, then I will be walking again.

Being wheel chair bound is very demoralising and very difficult not to mention very depressing, everything has changed from getting around the house which is not wheel chair friendly to shopping for food etc.... I am (and loads of other people are)so glad that Physiotherapy part to the Pine Cottages is there.

What could be better is the equipment, it really needs updating. The food is not bad in the wards but it could be of higher quality.

Finally I thank the nursing staff for there amazing care that I and everyone else received while I was there.

Once again I thank the Physiotherapy staff for what they have done so far.

Looking forward to walking again very shortly.

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Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

We are sorry to hear that you have had to wait when ringing the call bell during your hospital stay. Your feedback will be passed to our nursing team.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Response from Grace Cushing, PALS Officer, Norfolk Community Health and Care NHS Trust

Thank you for taking the time to feedback on your very positive experience at Pine Cottage.Please be assured that your comments will be passed to all of the staff involved in your care.We wish you continuing good progress in your recovery.

  • jth1 thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too

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