"H 3"

About: Royal Bolton Hospital

Bolton Hospital is discussing....Stroke ward....One of the patients defecated all round the toilet and it was not cleaned up properly, my poor husbands bed is right next to the toilet and the smell is horrible. It makes me laugh.... all visitors have got to was their hand before they enter the ward, the problem for germs and infections are with the patients not the visitors. I had to come home and have shower, you go in with a stroke but you will come out with all sorts of bugs...I was sat at my husbands bedside, I looked down to the floor..... in the path of the toilet, and saw faeces on the floor, when they try to clean the toilet they dropped some just outside the toilet, I called the nurse to clean the floor. This patient was moved from this ward after two days, what has he left behind.... I do hope he can come tomorrow, he wants to discharge himself if they don't. He has problem sleeping its very noisy, especially when they bring in a new patient during the night they turn on the main lights and wake everyone up.

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Response from Royal Bolton Hospital

The matron has visited the ward this morning and done an environmental review of the ward and toilet areas . On her review she did not note any issues with smells and the toilet areas were clean. We can only apologise that the toilet had been found in such a state and it was not cleaned satisfactorily. Matron has reminded the staff to ensure any spillages are cleaned up in a timely and appropriate manner. With regards to the lights and noise at night, the ward does take emergency admissions throughout the night but it is unacceptable that all the lights are switched on and you found the staff noisy. Matron has asked the ward manager to remind the night staff that the main lights should not all be put on when an admission arrives, and to ensure the noise levels are reduced. The ward manager and matron would be more than happy to meet up with you to discuss your concerns if you would like to contact the ward direct. Thank you.

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