"Unacceptable level of care"

About: Royal Albert Edward Infirmary

My daughter was admitted with a broken Tib and fib on New Year's Eve. She was operated on the following day cam back from surgery and was then left screaming in agony for 11 hours. She was given a bed pan as she was bed bound, the nurse took it away and spilt it under her. My daughter was then left for 2 hours lying in her urine. When she begged the nurse to help her pain, the nurse asked her was she soft . She was also told to stop using her buzzer as hey were too busy to come to her. They failed to recognise swelling, extreme pain and discolouration of her leg. My daughter had compartment syndrome, by the time any medical person decided to look at her leg, 11 hours had passed. She was taken back to theatre and nearly lost her leg. It is now May and she has only just been allowed to put her foot down. I spoke to the sister on the ward to complain about what had happened and her nurses attitude, who basically told me she was off and it had nothing to do with her. I would not send any one to this hospital, it was a nightmare. Both myself and her partner were calling the hospital and were told she had settled, when in fact she was texting and calling us saying how much pain she was in. We informed them of this and they assured us she was ok, when in fact they had not even checked on her. All texts about compartment syndrome states, if a patient is in extremes pain, swelling etc patient just be taken back to theatre immediately. Her nursing care was the worst I have seen ever.

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Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust

Thank you for your posting in respect of the treatment and care of your daughter. We were sorry to learn of your concerns and would be very happy to investigate these more formally. If you wish to take these concern through the formal process please contact the Patient Relations Department who will be able to assist you in respect of this.

Kind regards

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