"Impressed by all the departments I came into contact with at Blackburn"

About: Royal Blackburn Hospital / Urology

(as the patient),

I visited urology, X ray and bloods departments. The service I received in all these areas was very good. Waiting times were minimal, the care given by doctors and nurses was also very good.

The pre-procedure consultation by the nurse and urologist were undertaken in a friendly, efficient and supportive way.

I was impressed by all the departments I came into contact with during my visit to the hospital as an outpatient.

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Response from Royal Blackburn Hospital

Many thanks for your feedback on your experience of our services, and thank-you for taking the time to do so- apologies for the lateness of this response but I did not get a notification of your comment as we normally do from NHS Choices. I will make sure your appreciation is passed onto the team. I am very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471/ 01254 733704 or email me on wendy.stobbs@elht.nhs.uk. Many thanks again for taking the time to comment Wendy Stobbs, Patient Experience Facilitator

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