"Awful visit to triage"

About: Lister Hospital

On Monday night I visited a&e because at 31 weeks pregnant I have begun leaking blood from my left breast, I originally went to my gp and was advised to visit a&e if it got worse, I waited for four hours and the doctor told me I would either be admitted to have an urgent ultra sound in the morning or sent home and asked to return in the morning to maternity triage for the scan, I was sent home and agreed to return at 9.30am on Tuesday When I returned the next morning the midwives in triage had no idea I was coming as the doctor from the night before had not informed them she had also not written anything in my notes of my visit to a&e. The midwives and a gynaecology doctor explained that it was not something their team could deal with but had informed the surgical team who had agreed to see me but I might have to wait to see them (at this point I was wondering why the a&e doctor would send me home to return to the care of midwives and the gyne team of they weren't prepared to take charge of my care). I was told by the doctor in a&e I would not be back at square one by returning to triage, however this is exactly what happened, I waited in a hallway for 7 and a half hours at not once was I seen to by anyone, I think considering the time I was left in the triage hallway I was very patient, however the midwife on duty came out at 5.30pm and said "the doctors aren't coming to see you, go home", my reaction to this was to simply cry. I felt absolutely horrified I had been left in a hallway for 7 and a half hours to be told the doctor wasn't even going to come and see me! Well, a consultant on duty saw me crying in a hallway and tried to figure the problem out, a gynaecology doctor then took an interest in me and I was informed the surgical doctors wouldn't see me because they couldn't get hold of a doctor in qe2, not once was that mentioned to me during the long time I spent there. The doctor said she would try and contact the doctor and ring me. I've heard nothing, and am holding out absolutely no hope of hearing anything. My left breast is still bleeding and the amount of blood is increasing, it is now painful and considering the strong family history of breast cancer I am extreamly worried, but what can I do when the doctors refuse to even talk to me? It's also quite painful now. This is just yet another of many worryingly uncaring visits to the hospital especially the maternity department and I get the joy of giving birth here in 8 weeks, something I am extreamly fearful of, with a bit of luck I'll have a slow enough labour that I'll have time to drive to addenbrookes.

Story from NHS Choices

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Response from Lister Hospital

We are really sorry that you’ve had such a troubling experience. Since reading your NHS Choices post, we’ve tried to find out who you are so that one of our clinical colleagues can get in touch with you. Unfortunately, without your details it’s very hard to do this, so please email us at generalenquiries.enh-tr@nhs.net with your name, phone number, date of birth and address and we’ll make certain someone gets in touch with you tomorrow. Meanwhile, if you have any concerns about your well-being or that of your baby, please come direct to the A&E department at the Lister and explain the situation to them – we’d understand if it’s not your favourite place at the moment, but please be assured that our team there will do their best to help.

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