"poor service twice - dè ja vu"

About: Heartlands Hospital

I've been recently suffrring from very sleepy spells after ive eaten meals and through out yhe day cant stay awake, yesterday it became extreme and I was on my way home so I decided to go to a and e, why did I bother, so I got there gave my details checked myself in was told 3 hours wait I was like ok because from my side this iasue I was having was not normal and morelike an eemergency that needed medical help, time went by and I was called out by a nursefor a general check up so she took my symptoms, from my own research what I was feeling could lead to, hypoglycaemia, diabetes, low iron levels non of whivh I have ever been a sufferer of, so then the nurse goes you will be seen next, hour went by seemed like they forgot babout me so I enquired and 15mins later a doctor called me out, he checked me out and we had a chat about what I had eaten and how often this happens to me etc, I was like mate I jus don't feel right my head and my eyes are not normal, then he politely fobbed me offby saying you should go to your gp, I was like u being serious and he goes they are more equiped then we are, I looked at him in amazement and walked off, this is the nhs we have in this country then I see no hope, if the a and e cannot assist such issues why dont you make it clear from when a patients arrive instead of making us wait like 4 hours to be told have a paracetamol and go to gp, worst service I have received I dont think I will ever visit this place again

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Naz

Thank you for taking the time and trouble to post your feedback on Patient Opinion regarding your experience in our ED at Heartlands Hospital. I have forwarded your email to the Matron who will remind all the ED staff about good communication with our service users.

Best wishes


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