"Shocking lack of professionalism"

About: Northwick Park Hospital

Whilst accompanying a relative in the department I was extremely disturbed, and quite frankly appalled to overhear a very loud conversation taking place at the nurse's station between a lady who I believe to be a senior nurse, and two other nurses regarding a patient who had attempted suicide. I was disgusted to hear the nurse very loudly berating people who take overdoses, stating that it was "about time somebody published guidelines on how to properly kill yourself", and that people who feel suicidal should just "get on with it" and not come to A&E. I work in mental health, and could not believe what I was hearing. With 1 in 4 people experiencing mental health issues, I find this level of ignorance disgraceful, and completely unacceptable, and particularly from somebody in a senior position. I was astounded when two other nurses then responded in agreement, stating that people who overdose were just "attention seekers". These individuals give nursing a bad name, and should be taken to task, and required to actually receive some of the education that they so clearly lack. If these are the kind of ignorant, nasty, and judgemental people that Northwick Park employs, then I will certainly be giving it a wide berth. Disgraceful.

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Response from Northwick Park Hospital

We were sorry to learn of your experience. Your feedback will be passed on to the relevant managers so that they can take appropriate action. If you would like to raise your concerns with the Trust formally you can do so via email to nwlh-tr.patientrelations@nhs.net or in writing to the Chief Executive, Northwick Park Hospital, Watford Road, Harrow, Middlesex, HA1 3UJ.

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