"Will never visit this hospital again"

About: Epsom Hospital

I have just returned from spending 4 hours in A&E. My son (8) dislocated his finger and I thought that I should go and get it checked out. I assumed that this hospital would have a separate A&E for pediatric's, but apparently this was closed due to staff being off sick - really? We then had to wait for 1 1/2 hours to see a nurse who said that we should get my son's finger x-rayed. We then waited a further 2 hours. We were eventually seen a doctor who was clearly over-worked and was working alone with no nurse back-up. We got an x-ray which was inconclusive and was told we needed to go to the fracture clinic. I asked the initial nurse if it would be better to come back in the morning, but she insisted that my son's finger was a funny shape and this needed seeing to immediately. Bearing this in mind, all we came back with was a wrapped up finger and an appointment for 6 days time....was this worth the 3 hour wait? To top it all off we then could not get out of the car park, due to the security guard being needed for a violent patient elsewhere. Apparently Epsom only have 2 security guards for the whole hospital (this is what the security guard that was sitting in an office somewhere told me.). I truly terrible experience.

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Response from Epsom Hospital

We are really sorry that this was your experience of Epsom Hospital. We recognise that this must have been a frustrating experience for you and your son, but have to stress that all of our patients are seen on the basis of their clinical need. We will feedback your comments to the team involved, and thank you for taking the time to write this review.

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