"Hospital feedback"

About: Rochdale Infirmary

I am absolutely disgusted with my treatment at this place. My 2 month old daughter needed to be taken today as she woke up screaming clearly in agony i immediately rushed to the care centre got to the reception with my 2 month old baby 9lb9oz tiny ghing as i said clearly in agony. Firstly the receptionist casually starts to take my details, my baby is screaming, the every seat in the place was filled everybody was staring at me i was crying in worry and empathy for my baby girl, the women could see how insensitive the situation was. im 23 years old i felt helpless and like people were judging me. Then finally i was pointed in the direction of the waiting room, only to be left 15 minuites my baby was still screaming historically. i had to get up and say to the women if my child has meningitis, as i know its the quicker you catch it the better chance of survival, my little brother had it. only then did anybody gave her calpol untill she was seen. look at her, they chrcked her tempriture and said it was ok gave her calpol obviously she went straight to sleep then we were left for 2 hours untill i asked what was going on they said she wasnt a priority as she was asleep, well omg my world has just been torn apart and shes not a priority because you drugged her to sleep. i was also told they would only perscribe paracetamol but i had to wait untill someone could do the prescription and gheir were 2 peopke in front of me. Well i had rushd off without my pram my phone or purse so i had to walk back from hospital with my baby the women was not at all emperthetic so i said ok i will just buy some what is the dosage the women refused to give me the dosage. omg never again ever ever why train so hard for a job to fail epically at it

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Response from Rochdale Infirmary

We are sorry to read your comment regarding your daughters visit to the Urgent Care Unit at Rochdale Infirmary. If you would like to discuss your concerns please call the Patient Advice and Liaison Service (PALS) on 0161 604 5897. We will also forward your comment to the department manager.

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