"Outpatient Appontment- Medical Records"

About: Amersham Hospital

On arrival at 8.30am, a nurse asked if I needed help. I was directed to Medical Photography where a volunteer advised me to ring the bell for assistance. Photographer arrived and realising I had left my appointment card at home, she was very helpful. I was able to continue with my appointment,much to my relief, as all the instructions were on this card. I was done in less than 10 mins. I was very impressed with my appointment service and the professionalism of the photographer. Involvement in decisions and same sex accommodation did not apply so left blank.

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Response from Anthony Banton, Patient Experience Manager, Buckinghamshire Healthcare NHS Trust

Dear responder

Thank you for your kind words of encouragement. your comments have been passed onto the team you have complimented to encourage them.

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