"Stumble at first hurdle!!"

About: St George's Hospital (Tooting) (London)

Shocking and horrendous lack of communications from the consultants secretary in the gynaecology / fertility department!! At a time when your are at your lowest along comes a person with no empathy. 7 months wait for 2nd appointment to see a fertlity consultant after 4.5 years trying to conceive. Called the consultants secretary who couldn't have cared less. 45 mins to get through and was then hung up on. Have not been able to get through since. No help at a time when you are at your lowest.

Story from NHS Choices

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Response from St George's Hospital (Tooting)

Thank you for raising your concerns at the same time with the Patient Advice and Liaison Service at St. George's Hospital. By contacting PALS on 5th May, you gave us the opportunity to help you on the day. We are very pleased to have helped you manage your concern and turn around a very difficult time for you. You have been given an appointment and your concerns about the communication are being addressed.

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