"children need priority"

About: Medway Maritime Hospital

Went to &e last night with my 2yr old and 8 month old granddaughters due to raised lumps on their face.The initial booking in was fast and so was triage so I thought that we would be soon quickly as they were babies.How wrong was I ! We was sent ova to medoc why I don't kno perhaps they were short on staff only to be told by the snotty receptionist that the wait was 2hrs. When I asked don't children take priority they are no iller than anyone else .The waiting room was full of adults with no major injuries so why make babies wait 2hrs ! We finally see a doctor at 10pm which took all of 2 mins to be told looks like an allergic reaction .Also there was no consideration she was a premium baby and she had been in and out of hospital since she was born.I was very uptight to say the least no happy

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Response from Medway Maritime Hospital

Thank you for taking the time to provide feedback. We are sorry to hear your concerns about MedOCC and have passed your comments onto the Medway Community Health Trust who run that service. If there's anything further we can do to help, please contact our PALS team, email pals@medway.nhs.uk, who will be happy to assist you.

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