"Ambulance emergency home call"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I had a spasm in my back muscles and could not move from my position leaning on the kitchen table. I always keep a mobile with me as I live alone, so called 999. I told them where the key was hidden, and they were able to let themselves into the house. The team of three were with me in about ten minutes, gave me gas to ease the pain, called for backup help with stronger painkillers, waited and chatted while they took effect, then put me into my bed, checked I was OK, let themselves out and locked the house.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Happy Flag Bearer

Thank you for taking the time to share your experience of the service. I hope that it met your expectations and that you are felling much better.

Not every patient needs to go to hospital and South Western Ambulance Service NHS Foundation Trust is committed to delivering better and better care every year, ensuring that all our patients get the right care in the right place at the right time.

Kind regards


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