"Dental centre"

About: NHS Lanarkshire

(as the patient),

After a series of cancellations by my dentist in East Kilbride, I have moved to another practice. The latest one involved my emergency appointment being cancelled at half an hours notice, and rescheduled. The reschedule has been cancelled again, again at less than an hour's notice. This has happened more times than I care to remember. I have been with this practice for several years, but it feels as if they do not value nhs patients now. Totally unreliable, does not provide an acceptable service.

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Response from Laura Jack, Patient Affairs Manager, Primary Care Division, NHS Lanarkshire

picture of Laura Jack

Dear angry50,

Thanks for your post and I’m really sorry you have experienced difficulties getting dental treatment. I can understand your frustrations regarding appointments being cancelled.

Dental Practices are Independent Contractors who are responsible for investigating and responding to any concerns or complaints patients might have about their service. I’d be happy to discuss this with you or make contact with the practice on your behalf.

You can contact me directly on 01698 858 292.

Many thanks

Laura Bryan

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