"Unnecessary delay, and then rude staff"

About: King's College Hospital (Denmark Hill) / Neurology

(as the patient),

I visited Kings College Hospital, Denmark Hill for an appointment at the Neurology department. The appointment was for 9.30 am and I arrived at 9.10 am. The reception staff failed to advise my doctor of my arrival and this led to me not being seen until 11.45 am.

Amazingly, even though I constantly enquired as to how much longer I would have to wait, the mistake was not picked up until just a few minutes before I was seen. The reception staff blamed the doctor and in a rude tone refused to apologise. As a disabled pensioner, I was disgusted by my treatment.

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