"Fantastic care from paramedics and staff at A&E"

About: Ashford Hospital / Accident and emergency South East Coast Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I have a history of palpitations and one day at work I had a particularly bad attack. My manager called me an ambulance when my symptoms were worsening over time not improving.

The paramedics (I wish I could remember names) were fantastic. They were really kind and I felt like they were listening to what I was saying and explained everything to me as they happened. I felt safe in their care.

At hospital the nurse I had was also brilliant. She came across as a really genuine person and very friendly. She and the doctor brought my heart rate under control and I soon started feeling much better. She was also respectful of my confidentiality and informed the doctor of something I didn't want being mentioned in front of the person who'd come to see me in hospital. I really appreciate everything she did.

Later, I was feeling much better and waiting for my blood and urine tests to come back. Although the doctor was respectful of the fact I didn't want something mentioned, in my opinion he was strongly hinting which upset me. But thanks to his care and the amazing care of the paramedics and nurses I was feeling much better and with the medication he prescribed I'm now just waiting for my cardiologist referral.

Shortly before I left the hospital the paramedic who'd been with me in the back of the ambulance spotted me and stopped to see how I was doing.

All in all I was really impressed with the care I received. I wish I were able to directly thank the paramedics and the nurse who helped me. I am so grateful!

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Response from Louise Hutchinson, Patient Experience Lead, South East Coast Ambulance Service NHS Foundation Trust

Dear JellyBean

Thank you very much for taking the time to write to praise the ambulance crew who attended you recently. This was clearly a very worrying time for you and I know our staff would be so pleased to know how much you valued their care and kindness. If you would like me to thank the crew on your behalf, please do contact me so that I can trace the crew. I would be more than happy to do this as although it's all in a day's work for them, I know our staff really do appreciate hearing such lovely comments from the patients they serve.

I do hope you are feeling better now, and thank you again - your kind comments are very much appreciated.

Kind regards, Louise

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