"The best nurses in the world and the best customer..."
About: Russells Hall Hospital Russells Hall Hospital Dudley DY1 2HQ
Posted via NHS Choices
On Tuesday 29th April 2014 my mum was admitted to ward east b1, the ward clerk, staff nurse, csw , physio were working. The level of care was beyond expectation. They was absolutely Brilliant. It felt as if we was in a private hospital not a public nhs funded. I was so shocked how all these staff made my mum feel so Brilliant and comfortable. If we rang the buzzer within 10 seconds the staff was assisting my mum. I just want to say what wicked staff you have. All of them genuinely have passion to work with people because when I approached them I could see this. They went to extraordinary lengths. This was one of the best customer service I ever received in my life and if ever need to return to hospital I will make sure I'm treated in Russell hall hospital. This experience I will never forget. They all was so polite, understanding, respecting going out there way to help me and mom. I would like to say you have an amazing team in this hospital. Please could you say a big thanks from me and my family. This service was not five star but 7 star. Also there was a guy he was Brilliant he took my mum to threatre. My mum had a barrier not speaking English and the way ur staff made my mum feel so comfortable and at ease how they dealt with everything. I went just by the threatre room and all the staff was amazing I don't know there names and the doctors. Many thanks, Sabina K.