"Wow... what a fabulous experience."

About: Bmi - The Meriden Hospital

I went, very apprehensively, to this hospital. Not because of the hospital but because I was going in for a pace maker fitting. On entering the building the receptionist really set the tone. She was exceptionally professional, polite and patient. On entering the 1st floor ward (sorry cannot remember the name) the receptionist there came a greeted me by name, showed me straight into my room and showed how everything worked etc. Then a nurse came to do all measurements and another to do the cannula (yughhhh). Her manner was outstanding clearly understanding my dislike of needles. In fact every single person who entered my room before the operation was professional, caring and outstanding. When judgement time came the two ladies who came to collect me were so lovely and reassuring. One was a radiographer who had a great personality and the other was the anaesthetist who was just as funny about her cocktails to keep me relaxed... I was quite nervous. On entering the theatre I lay on the bed and more people came and all were professional, funny and human. I remember little from there!!! Throughout the night, when I had returned to my room, the nurse who was 'in charge of me' was great. She was polite, professional and funny. Fantastic cup of tea at 2 am I think it was... thank you. I did not chose to watch the tv so cannot comment on the stations, the room was fabulous and the bed was very comfy. On the morning of discharge it was as good as the arrival experience. Thank you to all the staff who had some sort of contact with me... you were all amazing and I hope you will all be there when I come back for my replacement pace maker in a few years. I am a 36 year old teacher who has chosen private medical cover over other things in my life, but one of the reviewers says their experience of the staff was not great because he was not a private patient. I personally cannot believe that.

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Response from Bmi - The Meriden Hospital

Thank you very much for taking the time to share your experience with us. We are really pleased to read your story and we will make sure that we share your kind feedback with all of the hospital team.

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