"unfairly treated with a bullied environment"

About: The Royal London Hospital

I attended a appointment with orthopaedics surgeon on 30/04/2014 . Prior to my examination I was not consulted or nor did I get introduced to the 3rd party that was present in my knee examination. I felt bullied and victimised having being ganned up on at my examination, the Governance of Nursing was fully aware that a 3rd party would be participating but neglected to ensure I was informed.......How sneaky to be set up like this I have great comments about the NHS and the fracture clinic but some key names which are confidential need to know that their behaviour to set patients up is not fair. very distressing and stressful when mu injuries have stopped me to work. Leon

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Response from The Royal London Hospital

Dear Leon Thank you for taking the time to give us your feedback. We are sorry to hear that feel you have been mistreated in anyway. We would like to look into the concerns you have raised about our orthopaedics service and ask that you contact us immediately by calling the Patient Advice and Liaison Service (PALS) on 020 3594 2040 or by email at: pals@bartshealth.nhs.uk to provide us with more information. Kind regards Barts Health NHS Trust

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