"The medical staff in eye A&E ..."
About: Queen Elizabeth I I Hospital (Welwyn Garden City) Queen Elizabeth I I Hospital (Welwyn Garden City) Welwyn Garden City AL7 4HQ
Posted via NHS Choices (as ),
What I liked
The medical staff in eye A&E on Essendon ward were knowledgeable, perosnable and helpful
What could be improved
Firstly the waiting times in Phamacy are unacceptable - in excess of 30 mins. This is made worse by a poster boasting that the robot can dispense in 6 seconds - this has a very irritating effect when waiting more than 300 times longer for one's prescription. Adiditonally, Pharmacy staff answered the phone rather than talk to patients queueing at the window, which is impolite.
The situation is exacrebated as doctors can only write prescriptions that have to be dispensed by the hospital's own Pharmacy. If this policy were changed, it would improve patient satisfaction and provide an opportunity to sort out the operational problems that clearly exist within the Pharmacy by reducing the eowrkload.