"Mixed experiences of miscarriage care"

About: Royal Infirmary of Edinburgh at Little France / Gynaecology Royal Infirmary of Edinburgh at Little France / Maternity care

(as the patient),

I was diagnosed with my first miscarriage in August 2013 at a routine 12 week scan. The sonographer who diagnosed it was cold and uncaring. When she could see I was upset at the prospect of an internal scan to confirm the bad news she asked 'what's the matter with you, are you allergic to latex?'

When I had to be shown to the toilet in advance of the internal scan, she seemed to be escorting me but was actually just on her way somewhere else and brusquely told me off for following her when the toilets were in a different direction.

After this, once I was in the care of the Pregnancy Support Unit at the Edinburgh Royal Infirmary, the care I received was outstanding. All the staff really looked after me and showed that they cared. The sonographers from the unit who scanned me later to ensure my womb had emptied and who cared for me during a later miscarriage (including the diagnosis at a 9 week scan) were just wonderful.

This is a really valuable service and I so appreciated it.

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Response from Customer Relations and Feedback Team, NHS Lothian

Dear Lost Geek

I apologise for the delay in replying. Thank you for your feedback. I was pleased to learn of your care at the Pregnancy Support Unit at Edinburgh Royal Infirmary; however, I was disappointed to hear of your experience during your scan. If you would like to send the details to the Customer Relations and Feedback Team at Waverley Gate, 2-4 Waterloo Place, Edinburgh, EH1 3EG, email craft@nhslothian.scot.nhs.uk or telephone 0131 536 3370 we will fully investigate.

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