"what dignity?"

About: Kingston Hospital

I had need today to visit the radiology dept for an x ray. As a 71 year old woman in considerable arthritic pain I did not expect to be treated by a much younger male radiographer. Nor did I expect to have to undress and wear unsuitable theater gowns that fit where they touched and covered nothing, only to have to pass through a waiting room full of men to get to the treatment room. This experience has left me feeling that as a consumer of the NHS I do not matter. What appears to be more important is throughput numbers and ticking boxes. How sad that a health service that I was proud to serve in all my working life has come to this. Whatever happened to the patients charter???

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Response from Kingston Hospital

Thank you for your comment. We are sorry your experience at the hospital was not satisfactory. If you would like us to investigate this further, could you possibly supply more information to our Patient Advice and Liaison team on 020 8934 3993 or email us on pals@kingstonhospital.nhs.uk

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